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Platforms & Products INDUSTRY CASE STUDY

THE FAN ENGAGEMENT REVOLUTION

The Activation Crisis. SaaS and platforms lose 60% of signups before they ever see value. Your competitors activate users in 5 minutes.

37%
Activation Rate
63%
Never Reach 'Aha!'
5-15%
Stick Around
85%
Dead Accounts

The Value Gap

30%
Manual Setup
95%
Gamified
The Problem

“They sign up, then they vanish.”

SaaS and digital products face an activation problem. Users sign up, get overwhelmed by an empty dashboard, and leave forever. If they don’t find value in the first session, they are gone.

Why It Happens

Empty States Are Scary.

Cold Start

An empty dashboard requires work to fill. Users want value, not homework.

Feature Overload

Showing everything at once causes paralysis. Gamified onboarding unlocks features progressively.

No Guidance

Tooltips are boring and ignored. Checklists and progress bars drive completion.

Silent Fail

They leave without telling you why. Interactive setups capture intent data.

The Payoff

Why This Wins

+40%

Activation

More users reaching the “Aha!” moment means more paid conversions.

Fast

Adoption

Users learn complex features by doing, not reading docs.

Lower

Support Cost

Self-serve onboarding reduces the burden on customer success teams.

Market Check

Your Competitors
Are Evolving.

SaaS is becoming consumer-grade.

01

LinkedIn

Profile Strength Meter

02

Duolingo

Learning Path

The Audit

Typical SaaS

Chopstick Studio Strategy

Product Tour / Videos
Interactive Setup Game
Education
Action
None
Progress Badges
Confusion
Activation
The Proposal

Make It An Experience.

01

Setup Quiz

“What do you want to achieve?” Personalize the dashboard instantly based on answers.

02

Progress Bar

“You are 20% setup.” Humans hate incomplete bars. They will click to finish.

03

Milestone Unlocks

Reward the first key action (e.g. first post sent) with fireworks or a “Pro” badge.

Fix User Activation →

We can help you
turn customers into super-fans.

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